Buyer beware. Paid to have an oil leak fixed here in November, but started smelling burning oil through my AC vents immediately after picking it up. I brought the car back THREE separate times, and every single time they dismissed it, claiming it was just "residual oil" or that nothing was wrong.
Five months later, the smell persisted. I took it to a different shop, and they found that Midsouth Auto had improperly installed the valve cover. Incorrect work and a complete refusal to admit their mistakes. Save your time and money and go elsewhere.
Thank you for your review! We mean that regardless of the star count — this is how we get better, and we would rather hear it than not. We remember your vehicle, and we remember those visits. We want you to know they weren't brushed off. Each time you came in, we inspected it and cleaned the residual oil as thoroughly as we could reach. With a leak as severe as yours was, oil bakes onto the exhaust and settles into places that simply can't be fully cleaned without major disassembly, and that burned-on oil can keep producing a smell long after the repair. What we told you then was honest: we couldn't confirm an active leak, and we asked you to come back if it persisted so we could keep digging. We understand now how that must have felt after months of smelling it — like we weren't listening. I'm sorry it felt that way.
Everything we do here is backed by our 2-year / 24,000 mile warranty. If a problem with our work had been found at any point, we would have fixed it at no charge — no argument, no runaround. That's the part that stings most about this review: we never got the chance. We appreciate all your business with us and we would have loved to resolve this at no cost to you.
- Midsouth Auto
- MidSouth Auto Care